New patients
Everything you need before your first appointment at Hinterland Medical Centre — what to bring, what we will ask you, and how long to allow.
Three steps
Registering with the practice
1
Book your first appointment
Book online, or call reception on 07 5578 2199, to make your first appointment. Tell them you are a new patient, and say if you would like a particular doctor — not every practitioner is taking new patients.
2
Arrive fifteen minutes early
Registration is completed at reception before you see the doctor. Fifteen minutes is enough, and it keeps your appointment on time.
3
Bring your cards and your medicines list
The list below is everything reception will ask for. Having it with you is the difference between a five-minute registration and a rushed one.
What to bring
Have these with you
- Your Medicare cardThe number and the reference number beside your name, plus the expiry date.
- Any concession or DVA cardPension, Health Care Card, DVA Gold or DVA White — the number and expiry date.
- A list of your medicinesIncluding anything you buy over the counter, and any allergies.
- Your previous practiceWhere your records are held, so we can request a summary with your consent.
- A referral, if you have oneAnd any recent test results or hospital letters.
What we will ask
The registration form
This practice collects information from you for the primary purpose of providing quality health care. We require you to provide us with your personal details and a full medical history so that we may properly assess, diagnose and treat illnesses and medical conditions, ensuring we are proactive in your health care.
Registration is completed at reception. Here is what it asks, so you can have the answers ready.
About you
- Title, family name, first name, middle name and the name you prefer to be called
- Date of birth and gender
- Country of birth and cultural identity, including whether you identify as Aboriginal or Torres Strait Islander
- Occupation, and religion if you wish to give it
Where to find you
- Street address, suburb and postcode, and a postal address if it differs
- A contact number, a second number if you have one, and an email address
- For a patient under 18, whose contact number has been given
Next of kin and emergency contact
- Next of kin — name, telephone number and relationship to you
- Emergency contact — name, telephone number and relationship to you
Medicare, concession and DVA
- Medicare number, the reference number beside your name, and the expiry date
- Pension or Health Care Card number and expiry, if you hold one
- DVA Gold or White Card entitlement number, if you hold one
How you would like to hear from us
- Appointment reminders and confirmations
- Clinical reminders about treatments and check-ups
- Results and messages from your practitioner
- Health awareness information relevant to your history
Consent
How your information is used
At registration you are asked to agree to the practice using your information for the purposes below. If anything is unclear, ask at reception or call 07 5578 2199 and somebody will talk it through with you before you sign.
Electronic communications
The registration form also asks you to accept the practice's conditions on electronic communication, last updated 20/02/2024:
“By communication electronically with the Hinterland Medical Centre, I dismiss the practice from all claims, losses, expenses and liabilities caused by any problems in using electronic mail with the risk of interception by third parties and non-recipients.”
How the practice holds and protects your information is set out in the privacy policy and the privacy collection notice.
Two things to check